1. Introduction

Welcome to Webstoreo. These Terms of Service (“Terms”) govern your access to and use of the Webstoreo website and our array of services, which include hosting services and WordPress solutions, alongside premium plugins. These offerings are provided by Webstoreo Ltd. (“We”, “Us”, “Our”).

By accessing or using any part of the Services, you are agreeing to be bound by these Terms. If you do not accept all the terms and conditions of this agreement, then you are not permitted to access the website or use the services.

At Webstoreo, we are committed to delivering a comprehensive, user-oriented platform for entrepreneurs and businesses aiming to create or enhance their online presence. In addition to our SaaS offerings, we provide consultancy services, working closely with our clients to develop bespoke websites that align with the specific requirements of their industry and sector. This collaborative approach ensures that our services are not just about providing tools but also about offering strategic guidance and support to help you effectively manage your online business and foster growth.

It is crucial to read and fully understand these Terms before using the Services, as they outline your legal rights and obligations with respect to our offerings.

2. Acceptance of Terms

By accessing or utilising the Services provided by Webstoreo, you acknowledge that you have read, comprehended, and consented to be legally bound by these Terms and our Privacy Policy. This agreement becomes effective immediately upon your initiation of any interaction with our Services or when you access our website.

Should you engage with the Services on behalf of an organisation or entity, you affirm that you possess the requisite authority to commit that organisation to these Terms. In this context, “you” and “your” will reference the respective organisation.

Webstoreo retains the right to amend or revise these Terms at any given time without prior notification. Your ongoing use of the Services following any alterations signifies your acceptance of the amended Terms. To ensure you remain informed of any changes, we recommend reviewing these Terms regularly.

3. Description of Service

Webstoreo offers an array of web hosting services, meticulously tailored for the WordPress and WooCommerce platforms. Our provision includes, but is not limited to, specialised hosting for WordPress and WooCommerce, alongside access to various premium plugins to augment your online management capabilities.

Our services are designed to cater to the needs of both burgeoning and established entrepreneurs in pursuit of efficient online store management. We are committed to simplifying your digital operations, allowing you to focus on business growth while mitigating the technical complexities commonly associated with web hosting and site management.

Please be aware that our services are subject to evolution over time, and we may introduce new features or phase out existing ones at our discretion. We will endeavour to notify you of any significant changes to the Services.

     i. Comprehensive Service Inclusions

Every Webstoreo package offers a wealth of features designed to support your online presence comprehensively. This includes unlimited traffic, an expansive inventory system, the capability to manage numerous locations and staff, and a robust booking system. To ensure your website’s security and reliability, we provide SSL certificates, maintenance, updates, security measures, and backups. Domain names integral to your online identity must be registered through Webstoreo.

     ii. Online Payment and Platform Integration Policy

Our services facilitate online payments and sales through popular platforms like Uber Eats, Deliveroo, and Just Eat. The specifics of our online payment rates and fees for sales through these integrations are outlined on our pricing page. Webstoreo’s plugin enables these integrations, with charges for sales made on these platforms consistent with our online sale rates.

     iii. Responsible Page Creation

In line with our commitment to offer a comprehensive service, Webstoreo allows the creation of an unlimited number of web pages under the specified plans. However, to ensure the quality and relevancy of your online presence, each page must serve a clear business-related purpose. We encourage thoughtful utilisation of this feature to enhance your business’s value and online footprint. The creation of pages without substantive business value or in a manner that could be considered abusive of the unlimited offer may prompt a review and guidance from Webstoreo to align with best practices and service standards.

4. Acceptable Use Policy

This Acceptable Use Policy (the “Policy”) is part of the Terms of Service (“Terms”) between Webstoreo Ltd. (“Webstoreo”, “Company”, “we”, “us”, “our”) and you, the user (“User”, “you”). It delineates the permissible and prohibited activities associated with the use of our services and website (“Services”).

Prohibited Uses and Activities You are forbidden from utilising the Services for any activity that contravenes applicable laws, causes harm to others, or subjects us to liability. This includes, but is not limited to:

• Disseminating malware or other harmful software.
• Unauthorised disclosure of sensitive personal data.
• Unlawful collection of information about individuals without consent.
• Distribution or promotion of content that is obscene, illegal, or harmful to minors.
• Advocating or abetting illegal activities such as gambling, violence, or unauthorised trade of substances or weapons.

System Abuse Abusing our Services can lead to legal penalties and account termination. This includes:

• Deploying tools for compromising security.
• Intentionally transmitting files that may damage systems or data.
• Unauthorised access to other networks or systems.

Resource Usage You must not use the Services in a way that negatively affects their performance or availability for other users.

Zero Tolerance for Spam You must not utilise our Services to dispatch spam or unsolicited bulk messages.

Defamatory and Offensive Content While we champion free expression, we may regulate or remove content that we determine to be offensive or detrimental.

Copyright Infringement We respect and uphold intellectual property laws; thus, you must not publish copyrighted material without appropriate authorisation.

Security Measures You are responsible for safeguarding your account and ensuring that any third-party software installed is secure and current.

Enforcement of this Policy We reserve the right to enforce this Policy, which may include actions such as suspension or termination of Services for violations.

Amendment to this Policy This Policy may be modified at our discretion, with such changes becoming effective upon their posting on our website.

Acceptance of the Policy By using the Services, you agree to comply with this Policy. Non-adherence may result in the termination of your access to the Services.

5. Account Registration and Security

To access certain features of our Services, you may be required to create an account. When registering for an account, you must provide accurate and complete information. It is your responsibility to keep this information up to date.

You are also responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. Webstoreo cannot and will not be liable for any loss or damage arising from your failure to comply with this security obligation.

In the event of any unauthorised use of your account or any other security breaches, you must immediately notify Webstoreo.

6. Intellectual Property Rights

All intellectual property rights in the Services, including but not limited to Webstoreo’s trademarks, service marks, trade names, logos, domain names, and any other features of the Webstoreo brand, are the sole property of Webstoreo. The Terms do not grant you any rights to use any Webstoreo intellectual property for commercial or non-commercial use without prior written consent from Webstoreo.

By using our Services, you may not copy, modify, or distribute content from Webstoreo unless expressly authorised by us. You also grant Webstoreo a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any content that you post on or in connection with our Services.

7. User-Generated Content

You retain all rights to any content you submit, post, or display on or through Webstoreo’s Services. However, by submitting, posting, or displaying content, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such content in any and all media or distribution methods.

You agree that this license includes the right for Webstoreo to make your content available to other companies, organisations, or individuals who partner with Webstoreo for the syndication, broadcast, distribution, or publication of such content on other media and services.

You are responsible for ensuring that any content you provide complies with all applicable laws and regulations, and you must not submit any content that is unlawful, defamatory, libellous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offence, give rise to civil liability, violate any law, or is otherwise inappropriate.

Webstoreo reserves the right to remove or refuse to distribute any content on the Services, to suspend or terminate users, and to reclaim usernames without liability to you.

8. Limitation of Liability

Webstoreo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to, use of, or inability to access or use the Services; (b) any conduct or content of any third party on the Services; (c) any content obtained from the Services; and (d) unauthorised access, use, or alteration of your transmissions or content.

Our liability is limited to the maximum extent permitted by applicable law. In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount you have paid us in the last six months or, if greater, one hundred pounds (£100).

This section does not affect your statutory rights as a consumer.

9. Disclaimer of Warranties

Webstoreo provides its Services on an “as is” and “as available” basis without any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law. We disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Services will be secure or available at any particular time or location; nor do we warrant that any defects or errors will be corrected or that the Services are free of viruses or other harmful components. We do not warrant the quality of any products, services, information, or other materials purchased or obtained by you.

As for hardware, Webstoreo acts as a reseller. This means that any warranties specifically related to hardware, including point of sale devices and any other hardware items available through our website, are provided by the respective manufacturers. If you need to address issues related to hardware warranties, you should directly refer to the manufacturer’s policies. This also applies to any warranty claims or requests for support.

For information regarding returns and refunds on hardware purchased through Webstoreo, please refer to our Returns and Refund Policy, which provides detailed instructions on how to proceed with returning a hardware product and information on the conditions under which returns and refunds are processed.

Remember, nothing in this disclaimer affects your legal rights as a consumer under the Consumer Rights Act 2015 and other applicable laws. If you have questions about your statutory rights, you may wish to contact a professional advisor or your local citizens advice bureau.

10. Indemnification

You agree to defend, indemnify, and hold harmless Webstoreo, its parent company, officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including without limitation reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, or your violation of these Terms.

This indemnification obligation will survive the termination or expiration of these Terms and your use of the Service.

11. Modification to Services and Prices

Webstoreo reserves the right at any time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. Prices of all Services, including but not limited to monthly subscription plan fees, are subject to change upon 30 days’ notice from us. Such notice may be provided at any time by posting the changes to the Webstoreo website or the Service itself.

Webstoreo shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

12. Termination

Termination

Webstoreo reserves the right to terminate or suspend your access to the Services without prior notice for any reason, particularly in cases of breach of these Terms. If such termination occurs, you will need to stop using the Services immediately. Key provisions of these Terms, such as ownership clauses, warranty disclaimers, indemnity, and limitations of liability, will continue to apply even after termination.

If your account is terminated due to a breach of terms, a copy or transfer of your website can be arranged for a fee. We will make every effort to ensure that your website is not deleted without very clear communication regarding our 30-day data retention policy. After this period, all data will be permanently deleted unless you have made arrangements for data export and settled the associated fees.

Cancellation

Upon cancellation, Webstoreo will discontinue hosting and support for your website after the current billing period ends. This includes removing your website from our servers. Should you need a copy of your website data or a full export of your website, this can be arranged for a fee.

We make every effort to ensure that your website is not deleted without very clear communication regarding our 30-day data retention policy. After the 30-day period from the last day of the billing cycle, all data will be permanently deleted unless you have made arrangements for data export and settled the associated fees.

Please note that Webstoreo does not offer refunds upon cancellation. All outstanding payments must be settled within 14 days of cancellation to facilitate the transfer of your data and avoid additional fees.

13. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Any disputes or claims arising out of or in connection with these Terms or the Services will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

14. General Provisions

These Terms constitute the entire agreement between you and Webstoreo regarding the Services and supersede and replace any prior agreements we might have had between us regarding the Services.

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. The section titles in these Terms are for convenience only and have no legal or contractual effect.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use the Services.

15. Contact Information

For any questions about these Terms of Service or any other inquiries related to Webstoreo’s Services, please contact us at info@webstoreo.com. Or, you can reach our customer service team via the contact details provided on our website. We are committed to addressing your queries and concerns promptly and efficiently.